How do I unlock my account?

please request another password reset email. ， check to ensure that the email address you provided was correct. Also， check your junk/spam folder. Please note: The secure link in the email will expire in 1 hour. If your link has already expired， you can do so by resetting your password. Follow these steps to reset your password: Visit our password reset page. Enter your username or email address， then click ‘Submit’. Click the secure link in the email you received at your primary email address associated with your account and choose a new password. If you didn’t receive the email within 10 minutes， Your Evolve account will be locked after 5 consecutive failed login attempts. Any attempt to log in to your account while it is locked - even with your correct login credentials - will be unsuccessful. This policy was enacted as a security measure to protect user accounts from unauthorized access through “brute-force” attacks. Solution Your account will unlock automatically after 30 minutes at which time you can attempt to log in again. If you need to unlock your account immediately，。